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Restaurant apologizes after patron complains of 'incredibly racist' message on receipt

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A restaurant in New Zealand is being accused of “incredibly racist service” after a waitress allegedly wrote “Asians” on a table’s receipt in order to distinguish the group from others in the eatery.

A manager for the Falls Restaurant & Café, located in West Auckland, has since apologized for the incident, blaming it on a new waitress who “should not have done that.”

“We never do this and we will never do that again,” said manager Arvind Kumar in a statement obtained by Stuff.co.nz.

 

Kumar, however, also said that the customers were seated at an “unnumbered random table,” presumably making it more difficult to identify which table the patrons were occupying, though he acknowledged the message on the receipt was a “mistake.”

The woman who received the receipt, and who did not reveal her identity to Stuff.co.nz, told the outlet she has been a regular customer at Falls Restaurant & Café for seven years and never had a problem.

"As a group of 'Asians' born in this country, we were truly shocked at the restaurant for their incredibly racist service."

The woman claims she also complained aloud for the waiters to hear, “but no one acknowledged the situation or apologized,” adding that the servers “were totally ignoring us.”

 

The customer now says she’ll never return to the eatery, and has yet to receive a formal apology from the management.

“It's very disappointing to see that things like this still happen in New Zealand,” she said.

Kumar, meanwhile, says he has spoken with the server, who “was really apologetic” about the incident.

"Our restaurant was busy [and] the waiter didn't want to disturb the group so she put that down. I agree it was wrong that she did that and after pointing it out, she was really apologetic."

 

News of the restaurant’s receipt follows similar receipt controversies from recent months. In December, a pizza restaurant was forced to apologize after writing “Trash, White” in place of a customer’s name on the check. And in January, two restaurant patrons in New Jersey allegedly wrote “Don’t Tip Immigrants” on the back of a receipt after presumably hearing the waitress speaking Spanish to a fellow employee.

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