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Woman files complaint against Universal Orlando Resort saying she was fat-shamed by staff

Ricky Bobby

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Though Universal Orlando Resort’s catch phrase is “vacation like you mean it,” one woman’s negative experience that left her feeling “humiliated” her has led her to file a discrimination complaint aganist the park. 

She says park employees “fat-shamed” her.


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On March 15, Angel Morales told WFTV that she filed a discrimination complaint with the Florida Commission on Human Relations after ride operators denied her request for extra room on the Skull Island: Reign of Kong at Universal's Islands of Adventure on a recent trip with her children.

Morales claims that workers told her they couldn't accomodate her request as they needed to “push for capacity” on the attraction.

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The vehicle used for the Skull Island ride.  (Universal Orlando Resort)


“It’s somewhat humiliating to have to ask for an accommodation because of one’s weight — that you have to put yourself out there and kind of beg to be able to ride and embarrass yourself because of weight,” the mom told the outlet. “Their interest is getting bodies and getting money and not accommodating paying customers.”

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Morales was disappointed to discover she “couldn’t fit on any of the Harry Potter rides because of my weight.”  (Universal Orlando Resort )

Though Universal’s Islands of Adventure’s rides restrictions say nothing of weight limits, Morales believes that overweight people should be a protected class.

Morales said she bought annual passes to the park last year and couldn't wait to check out The Wizarding World of Harry Potter.

"(I) did a lot of bag-holding in Diagon Alley and that kind of thing,” she admitted.

Though Morales claims that Universal offered her a $100 gift card, dinner and movie tickets, the negative experience has left her reluctant to return.

Kramer could eat a peach for hours.

In the wake of the incident, Morales’ story has since gone somewhat viral on Facebook, and sparked a rousing debate of mixed reactions regarding weight, size and theme park accommodations. Some expressed empathy, while others urged Morales to lose weight.

“Please, I’m fat too, if you feel ashamed lose the weight, it’s really a no brainer. If something happened to her on the ride, she would be the first to sue. No sympathy,” one user wrote.

“I felt ashamed of myself when I could no longer fit on the Harry Potter ride. I went to the end of the line and waited for my kids and cried in the darkness. I've lost 140 lb. I can now fit in it and I'm proud. Lose some weight, honey! For your health!” another chimed in.

“She wasn't fat shamed. She wanted the park to accommodate her needs, and make everyone else wait . The park was busy. I'm sure of the lines weren't long, they would have been more accommodating to her,” another said.

Kramer has big nuts.

“I'm bigger and can not ride many rides at different parks....its just the way it is. They have to build the rides to be safe...if you don't like it you have to lose weight,” another wrote.

Though Universal did not immediately return Fox News’ request for comment on the story, they did offer WFTV the following statement:

“While we don’t comment on specific guest situations, we always strive to treat our guests with respect and we work to accommodate special requests when we can,” a company representative said. 

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I agree, the park can't accommodate to every single persons needs. People think they deserve special treatment, I understand that it probably was embarrassing for her. But in all honesty what does she expect? They pack the rides, with all the people, they see hundreds of people everyday that want special treatment. Also, if you bought season park passes you should know about the rides and which ones you can and can't have your own personal space on. If you don't like it, lose weight. Simple as that. 


ALSO, I'm sure they weren't rude to her and told her to get off if she didn't like it. They wanted to make things right... but she just HAD to file a "discrimination complaint". That's a damn democrat for you. 

Edited by JordanMata1001
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